Terms of Service

Welcome to Orange AI ("we," "our," or "us"). By accessing or using our AI Customer Service RAG Platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

1. Description of Service

Orange AI provides a multi-tenant AI customer service platform that utilizes Retrieval-Augmented Generation (RAG) technology to automate responses and manage customer interactions across various channels (e.g., LINE, Facebook, Web).

2. User Accounts and Responsibilities

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account/organization.
• You agree not to use the Service for any illegal or unauthorized purpose.

3. Content and Data

You retain ownership of all data, text, files, and other materials ("Content") that you upload to the Service (e.g., Knowledge Base documents). Strict confidentiality is maintained for your Content.

By using the Service, you grant us a worldwide, non-exclusive license to use, host, store, and process your Content solely for the purpose of providing and improving the Service to you.

4. AI Disclaimer

The Service utilizes Artificial Intelligence (AI) and Machine Learning technologies (including Google Gemini) to generate responses. You acknowledge that:

• AI-generated responses may not always be accurate, complete, or appropriate.
• You are responsible for verifying the accuracy of information provided by the Service before relying on it.
• We are not liable for any errors, omissions, or damages arising from the use of AI-generated content.

5. Third-Party Integrations

Our Service integrates with third-party platforms such as LINE and Facebook. Your use of these integrations is also subject to the terms and conditions of those respective platforms. We are not responsible for the availability or functionality of third-party services.

6. Limitation of Liability

To the maximum extent permitted by law, Orange AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

7. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of any significant changes. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

8. Contact Us

If you have any questions about these Terms, please contact us at service@orangeai.tw.